Cancels and Refunds
In Stock items
If you want to cancel your order, please contact us before your order is shipped. We will provide a refund as soon as possible.
However, we cannot provide refunds if your order has already shipped.
If the group buy is still on-going, your refund request must be submitted within seven (7) days of your order being placed.
Beginning three (3) days before the group buy end date, we are unable to process new refund requests.
In the case of limited quantity products,
- Once the product sells out, we are unable to cancel your order.
- For up to seven (7) days after the product sells out you will be able to modify your order. This does not include modifying quantity on limited items.
Refund requests for pre-order items must be submitted within fourteen (14) days of your order being placed.
We cannot provide refunds if your pre-order item has already shipped.
Returns are only provided if evidence is given of the wrong product being received, or evidence given of a defective product beyond reasonable manufacturing error.