Due to high fulfillment strain, please allow up to 5-6 business days for shipping out in stock orders. Thank you!

Contact Us - Vala Supply

Have any questions? We're always here to help.

If you have any questions regarding an order, please check our policies → for details on how to request a cancellation, refund, or order modification. NOTICE: We will contest chargebacks if we believe the order was not fraudulent, so please check our policies before doing so.

If you have questions about any of our products, want to request an update, or have any other question related to Vala Supply, feel free to send us an email at support@vala.supply or join the Vala Supply Discord  to check for updates.

We currently lack a robust updates infrastructure to communicate the status of our pre-order products. Plans are being made for a centralized updates page where you can view the status of any of our previously sold projects. In the mean-time, please bare with us and check the product page for the estimated fulfillment date. Updates are regularly posted to the Discord server's product channels and in the #announcements channel. When your product ships you will receive a shipping update email with tracking information. 

Be sure to check out our FAQ section  as your question may have already been answered.

For business inquiries only, you may send us an email at contact@vala.supply

For all support inquiries, you must email support@vala.supply